Mandarin Cove Counseling : Jacksonville

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Frequently Asked Questions

Frequently Asked Questions

What’s your availability?

I take client appointments on Monday, Tuesday and Wednesday.

Do you take insurance?

I am an “out of network” provider, so I do not accept your insurance directly. However I can provide you with a “superbill” which you can submit to your insurance carrier for reimbursements. A superbill is a weekly or monthly summary of your payments that insurance companies use to process reimbursements. You should contact your insurance company and ask them what their reimbursement terms are for therapy sessions. Please be aware that if you choose to submit a superbill to your insurance company, your private medical information will be released. This may impact your future insurance coverage, rates, and reimbursement. For this reason, many patients opt to pay strictly out-of-pocket, and bypass their insurance carriers altogether. For more info on insurance and superbills, please feel free to contact me.

How much do you charge? How do I pay?

My fees are currently $150.00 for an initial 50 minute session and $120.00 for subsequent 50 minute sessions. Payment can either be made by cash or check at the end of each session. For your convenience, we also offer pre-pay online via PayPal with your credit card. Just click here.

What will be discussed when I first call?

During our phone consultation, we will discuss your reasons for seeking therapy, and what your expectations are. It’s your opportunity to ask me any number of questions about therapy and how it may apply to your needs. We’ll also discuss my fee and any insurance concerns you may have. Additionally, it’s a chance for us to meet each other and decide if therapy is appropriate at this time.

How many sessions will I need?

Typically, patients schedule one session per week at the same time each week. The number of sessions you may need depends on a variety of factors such as your overall goals, complexity of issues, and how motivated you are to work toward your goals. Focusing on a single issue could take a few weeks to a few months, while addressing complex issues could take longer.

How long does each session last?

Each session lasts 50 minutes. Though depending on your needs, longer sessions may be available.

What if I need to cancel a session?

It’s no problem to cancel or postpone a session as long as you do so 24-hours beforehand. You will be billed a full session fee for any cancellations less than 24-hours before your session start time.

Are sessions private and confidential?

All sessions and information are kept private and confidential. Please be aware, however, that there are situations where I am legally bound to disclose confidential and private information:
- There is reasonable suspicion of abuse to a child, elderly person or other vulnerable adult.
- The client presents as a serious danger to himself/herself or others.
- The case file is court ordered by a judge.

I would be happy to answer any further questions you may have about this during our initial phone consultation.

How will I benefit from therapy? Is it right for me?

It goes without saying that everyone is different. Much of what you get out of therapy comes from what you put into it. Your therapy treatment is not limited to the 50 minutes that we’ll meet each week. I will spend additional time researching treatment options and considering your situation. At the same time, you will need to make efforts to exercise your treatment, and think about what we discuss during our time together. The most productive and beneficial results come from those individuals who enter into therapy with an open mind and a genuine desire to benefit themselves.

What can I expect in my first session?

During our first session, we’ll get to know each other, go over paperwork and any questions you may have. We’ll also discuss your goals and expectations regarding therapy. Most importantly, we’ll establish a comfortable, non-judgmental atmosphere where you can feel at ease.

I’m ready to start. What do I do next?

You can call or email me to ask any questions that you many have about therapy. (There is no charge for a phone consultation). From there, we’ll schedule your first session, and I’ll direct you to fill out forms for our first meeting.